Reputation & Brand Management for Local Businesses
Turn Reviews, Mentions & Trust Signals Into Local Ranking Power
Reputation & Brand Management for Local Businesses
Turn Reviews, Mentions & Trust Signals Into Local Ranking Power
Why Reputation Management Matters for Local SEO
When people Google your business, what they find shapes your success.
At Chaz Edward Local Marketing, we help small businesses build, repair, and amplify their online reputation — transforming brand credibility into measurable SEO growth.
Your online reputation is a ranking factor. Google’s E-E-A-T signals — Experience, Expertise, Authoritativeness, Trustworthiness, as well as Prominence and Relevance — directly influence local visibility.
Businesses with better reviews, consistent NAP citations, and strong brand sentiment consistently outrank competitors in Maps and organic search.
Our Reputation & Brand Optimization Framework
We combine SEO, automation, and brand experience into a full-stack reputation system
Google Review Widget & Review Schema for Websites
Show Reviews on Your Website.
Every review, testimonial, and citation becomes an SEO asset when structured correctly.
✅ Embed Google Reviews on Your Website
✅ SEO + Reputation Integration
✅ Review Schema Markup → Rich snippets with star ratings
✅ Social Proof Blocks → Embed reviews dynamically into landing pages
✅ LocalBusiness + Organization Schema → Enhanced brand authority in SERPs
Review Generation & Review Automation Set Up
Get 5 Star Reviews on Autopilot.
Our custom email and SMS automations generate consistent positive feedback without manual follow-up.
✅ Includes Website Review Widget & Review Schema
✅ Email and SMS Drip Campaigns Integrate with CRM/CMS/JMS
✅ Tailored Review Generation Strategies to Build Brand Loyalty and Customer Traffic
✅ Review Monitoring Automation Software
Local Reputation Management Service
Ongoing management of your Google and social reputation. Includes review solicitation campaigns, removal assistance, and 48 hour human review response SLA.
✅ Includes Website Review Widget & Review Schema
✅ Plus, Review Generation & Automation Set Up
✅ 48 Hour Human Review Response SLA
✅QR Review Code & On-Site Review Capture System
✅ Reputation Risk Mitigation & Damage Control
Complimentary Reputation Defense Audit
Comprehensive audit of your reviews, mentions, and citation profiles.
Identifies negative sentiment, fake reviews, and opportunities for brand recovery.
Review Removal & Crisis Recovery
Fake or malicious reviews?
Our Google Review Extortion Removal Guide outlines fast, legitimate ways to take action — and we handle the process for you.
- 94% of consumers avoid businesses with negative reviews
- One negative review can cost you 22% of potential customers
One Fake Review Can Cost You Thousands in Lost Revenue
How We Spot and Remove Fake Reviews
Competitors posting fake 1-star reviews to steal your customers.
- 128 methods to remove negative reviews
- Instant alerts for new reviews
- Sentiment analysis and threat assessment
Instantly Neutralize Review Extortion Attacks
Protecting your brand from review extortion and negative SEO attacks.
- 4 Step Rapid Response process
- Removals and recoveries in 24-48 hours
- Sentiment analysis and threat assessment
Active Reputation Defense and Removals
- Violation documentation for fake reviews
- Expert removal process with Google/platform appeals
- Crisis management
Reputation and Review Case Studies
48-Hour Fake Review Removal: Real Results
Protecting Local Business
❌ 7 fake 1-star reviews posted overnight by a scammer
✅ Detected within 2 hours, documented violations, filed with Google
⭐ All 7 reviews removed within 48 hours, rating restored
Doubling a Law Firm's Reviews in 90 Days
Review Automation Systems
📊 From law firms and healthcare to roofing and local retail
✅ 2–3× increase in Google reviews
✅ 30–50% boost in local search impressions
Automated Reputation Protection
That Works While You Sleep
Our comprehensive system monitors threats, defends your brand, and grows your reputation — all on autopilot
Monitor
Real-Time Reputation Intelligence
Know the second your reputation changes — anywhere online
Instant Review Alerts
Get notified within minutes of new reviews on Google, Facebook, Yelp, and 50+ platforms
Threat Detection
AI-powered sentiment analysis flags fake reviews, extortion attempts, and coordinated attacks
Competitive Tracking
Monitor competitor ratings and review velocity to maintain your edge
Citation Monitoring
Track NAP consistency across 120+ directories and fix discrepancies automatically
Defend
Active Reputation Protection
Remove threats and neutralize attacks before they damage rankings
Rapid Response Protocol
4-step crisis management process activates within 2 hours of detecting threats
Expert Review Removal
94% success rate removing policy-violating reviews using documented Google compliance processes
Extortion Neutralization
Specialized defense against review blackmail, fake 1-star campaigns, and competitor attacks
Crisis Communication
Professional response templates and sentiment mitigation for public-facing reputation damage
Grow
Strategic Review Growth
Build an authentic 5-star shield that ranks and converts
Automated Review Requests
SMS and email sequences triggered post-purchase with 47% average response rate
Review Schema Optimization
Rich snippets with star ratings in search results increase CTR by 35%
Multi-Platform Strategy
Coordinate review growth across Google, Facebook, industry directories for maximum SEO impact
Review Widget Integration
Display live Google reviews on your website to boost trust and conversion rates
Ready to Protect Your Reputation?
Get a complimentary reputation audit and see exactly where your brand is vulnerable
Get Your Free Reputation AuditShowcase Website Reviews
Widget + Custom Schema
99
/Starting
1-time set up, no recurring charges
What You Get:
- Custom multi-location website architecture
- Scalable location page template system
- Advanced schema markup for all location pages
- Interactive location finder with Google Maps integration
- Mobile & Speed optimized responsive design
- SEO-optimized URL structure
- Centralized content management system
- Future-proof scalability to 10,000+ locations
Perfect For:
- Businesses just beginning to optimize their Google Reviews
- Want to show review stars on their website and in the SERPs
- Need to increase trust and conversions
Get More 5 Star Reviews
Email & SMS Review Automation
299
/starting
1-time set up fee, your software or ours
What You Get:
- Bulk verification consultation and implementation
- Instant verification for new locations (no waiting)
- Monthly GBP optimization across all locations
- Review monitoring and response (48-hour turnaround)
- 3X Weekly GBP posts for all locations
- NAP consistency audits and corrections
- 90+ business directory listings management
- Monthly performance reporting by location
Perfect For:
- Any local business needing more positive reviews
- No time to set-up email automation sequences
- Unsure how to integrate review automation with your customer management system
Managed Professional Reputation for Local Businesses
249 - 399
per location, no contract
What You Get:
- Complete local SEO strategy for 10+ locations
- GBP optimization and monthly posting & Video
- Location-specific keyword research and optimization
- Local landing page SEO and content optimization
- Multi-location link building & PR campaigns
- NAP citation building and management
- Location-based schema markup implementation
- Local search performance tracking and reporting
- Quarterly strategy reviews and optimization
- Dedicated account manager
Perfect For:
- Businesses that must protect and maintain a stellar reputation
- Single location and multiple location brands
- Need an affordable local SEO solution
Who This Is For
Whether you need to remove fake reviews, recover from a reputation attack, or scale authentic customer reviews, our proven systems combine reputation management SEO, automation tools, and brand trust optimization for maximum impact.
✅ Small businesses needing to rebuild online credibility
✅ Healthcare and medical clinics needing HIPPA compliant reputation solutions
✅ Law firms and service-based industries with review challenges
✅ Local businesses ready to scale authentic brand advocacy
Why Trust Chaz Edward Local Marketing?
Trusted by Local Businesses Across America
10,000+ local SEO campaigns managed
18,000+ member Local SEO community
Co-founder of Local Viking
Are You a Franchise Marketer in Search of an Experienced Fulfillment Partner?
Do you want us to execute our leading local search strategies Done-For-You? We offer expert white label and enterprise fulfillment. Contact us now and let’s talk about delivering your clients world-class results.
Protect & Grow Your Local Business Reputation
Common Reputation Management Questions
What is reputation management in SEO?
Reputation management SEO is the process of improving how your brand appears in search results by controlling and optimizing what people see when they search your business. It involves managing Google reviews, cleaning up negative press, and using schema markup to highlight trust signals.
How does online reputation affect local rankings?
Google uses brand sentiment, review count, and star ratings as local ranking signals. Businesses with consistent positive reviews, accurate citations, and active engagement outperform competitors in both Maps and organic results.
Can fake or malicious Google reviews be removed?
Yes — Google allows removal of reviews that violate its policies (spam, harassment, or conflicts of interest). Our Google Review Extortion Removal Guide explains the process and provides steps to dispute and remove harmful reviews.
How do you automate customer review requests?
We use AI-driven SMS systems and email automation systems to request and collect reviews automatically after a customer interaction. See our Review Getter Automation Case Study for real results.
What’s included in a Reputation Defense Audit?
The Reputation Defense Audit identifies your current review sentiment, top review sources, citation accuracy, and risk exposure. It’s the foundation of any brand recovery or growth strategy.
How is Chaz Edward’s approach different from generic reputation services?
We blend SEO strategy, AI automation, and local trust-building — not just surface review management. Each engagement includes technical schema implementation, automated review collection, and brand strategy alignment for measurable ranking improvements.
